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Important Notifications

In response to the emergence of Coronavirus Disease 2019 (COVID-19), Health and Human Services Secretary Alex M. Azar II declared a public health emergency for the entire United States effective January 27, 2020.

Your health and safety are our primary concerns and we do not want any undue barriers to keep you from getting your medication or seeing a medical professional.

We have removed the refill too soon edits for your prescription drugs and removed the out-of-network authorization requirements for out-of-network providers. You must still use Medicare-eligible facilities and providers.

Prior authorization for medical services or medication may still be needed for medical necessity. This change is in effect until the emergency notice is closed.

For members who incur out-of-pocket expenses for prescriptions at out-of-network pharmacies, you may request reimbursement using the Member Reimbursement Claim Form found on the Plan Materials and Forms page.

In the event of an emergency, please dial 9-1-1 or visit your closest medical facility. If you have any questions, please call Member Services at 1-855-766-1497 (TTY: 711).

For more information, please view the CDC website.

Your health is our top priority. So, we are continuing to look for ways to provide you with additional services to support your well-being.  Visit the Benefits Update page for more information. 

All together now.

In South Carolina, WellCare and Absolute Total Care have merged to form a premier healthcare organization focused on government-sponsored programs such as Medicare, Medicaid and the Health Insurance Marketplace.

We’re excited about what this will mean in the future for the communities we serve, our partners and, most importantly – what it will mean for YOU, our member.

Right now, however, nothing is changing.

As an Absolute Total Care member, you can continue to use your benefits and see your doctors just as you always have. Your current Member ID card is still your key to your best possible health.

As time goes by and we develop new products, services or networks, we will be sure to keep you informed so you gain full advantage of our newly-formed, combined organization.




All About Medicare

This guide will give you a solid foundation for understanding the basics of Medicare and some of the options available to you as a new Medicare recipient. If you have any questions or need assistance, let us help. It’s why we’re here.